Further to the most unfortunate incidents reported on the post below, and after Hivaoa Holdings’ public apologise for their human error, I tried again to have my money refunded. However, this was the result.
[2010/11/18 13:34] Summer Wardhani: Dear Mr. Outlander, further to the unfortunate incident that cost me 3.750 lindens in favour of your company and to the previous contacts with your staff and management, I draw your best attention to this issue:
[2010/11/18 13:34] User not online – message will be stored and delivered later.
[2010/11/18 13:34] Summer Wardhani: https://summerwardhani.wordpress.com/
[2010/11/18 13:34] User not online – message will be stored and delivered later.
[2010/11/18 13:35] Summer Wardhani: thank you, even though I doubt it will solve anything and will help getting my money back…
[2010/11/18 13:35] User not online – message will be stored and delivered later.
[04:24] HIVAOA Outlander: (Saved Fri Nov 19 11:42:02 2010) see yur blog i answered
[04:27] Summer Wardhani: thank you, I replied too. My son is ill and I really don’t have the time for this, all I want is my money back thank you. Am abandonning never Never right now to you. Have a nice day!
[04:27] User not online – message will be stored and delivered later.
[07:53] HIVAOA Outlander: no time neither me
[07:54] Summer Wardhani: I’m happy that we agree – both never never and Crashing Waves are at your disposal, i have left them both
[07:54] HIVAOA Outlander: happy to hear
[07:56] Summer Wardhani: would be happier to hear about my request for a refund, Outlander
[07:56] HIVAOA Outlander: the asnwer is no
[07:56] Summer Wardhani: good to know again, thank you so much for fooling me *smiles
[07:57] HIVAOA Outlander: you drunk again i see
[07:58] Summer Wardhani: and you’re being rude again… not the first time I’ve been treated this way by your company, Outlander
[08:00] HIVAOA Outlander: i dont want snakes here
[08:00] HIVAOA Outlander: then go away no problem
[08:00] Summer Wardhani: I have gone, cause I don’t like to deal with dishonest people either
[08:00] HIVAOA Outlander: you are dihonest
[08:00] Summer Wardhani: hope you don’t run your FL life like you run your second
[08:00] HIVAOA Outlander: not us
[08:00] Summer Wardhani: me ?
[08:00] HIVAOA Outlander: and you insult indian peaiple
[08:01] Summer Wardhani: how was i dishonest ? by paying you full and not being refunded ?
[08:01] HIVAOA Outlander: no blecks in your country
[08:01] HIVAOA Outlander: your mummy didnt never tech you rules
[08:01] HIVAOA Outlander: we did a report
[08:01] Summer Wardhani: who’s indian here ?
[08:01] Summer Wardhani: I’m african, so WHAT ??
[08:02] HIVAOA Outlander: and if you are stroj g enough to give me your rl name and adrees
[08:02] HIVAOA Outlander: i send you a lawer
[08:02] Summer Wardhani: LOOOOOOl I was born in Mozambique, outlander…are you out of your mind ??
[08:02] HIVAOA Outlander: you insiulted the indian peaiple
[08:02] Summer Wardhani: of course,please feel free to
[08:02] HIVAOA Outlander: dont kidding
[08:02] Summer Wardhani: Carla xxxx (full name in here) de Sousa
[08:02] HIVAOA Outlander: i have money
[08:02] HIVAOA Outlander: and i am a rl company
[08:02] Summer Wardhani: hope you’re noting
[08:02] HIVAOA Outlander: i would love to
[08:02] Summer Wardhani: i am rl person
[08:02] HIVAOA Outlander: not sure
[08:02] Summer Wardhani: Rua xxxx (full address in here)
[08:03] HIVAOA Outlander: mpaybe an animal
[08:03] Summer Wardhani: 1350-281 Lisboa, Portugal
[08:03] HIVAOA Outlander: lol
[08:03] HIVAOA Outlander: in your rl picture profile
[08:03] Summer Wardhani: I am Head of the international Affairs of a very respected ONG in my country
[08:03] HIVAOA Outlander: not really lol
[08:03] HIVAOA Outlander: lol
[08:03] HIVAOA Outlander: stop kidding
[08:03] HIVAOA Outlander: i lose time
[08:04] Summer Wardhani: and you are going to be report to linden labs, jsut saying
[08:04] HIVAOA Outlander: go away and stop hurting others people after you drunk better for all
[08:04] HIVAOA Outlander: lol
[08:04] HIVAOA Outlander: we did the same then
[08:08] Summer Wardhani: well… i jsut copied this cnversation to a friend who is married to a pakistanese guy (so you see how racist I am lol)… and she advised me to tell you to keep my lindens as xmas gift… so I hope it makes you all very happy
I am not adding much more, and will let each of you take your own conclusions – even because a very kind friend sheltered me in-world. I would only advise my dear readers not to try this at home… in particular, if you own a business, note that this is NOT the way to treat costumers – either old, new or potential. Act opposite to this example and you’ll see good results, that’s for sure.
[…] 2010/11/19 – marketing-lesson-nr-185-how-not-to-treat-a-customer […]
We should take notes and write a book ;P